How to get help and reach our team
Use the help button to search articles, consult our AI, or contact our team by email during office hours.
Updated
Finding answers yourself
Every page has a help button. Use it to search through our help articles or put a question to our AI assistant. When you are signed in, the assistant has access to your account details—listings, orders, invoices, claims, notices—so it can explain your specific situation; for instance, why a listing has not gone live yet. The assistant is read-only and will never request passwords or payment card details.
Speaking with our team
To reach a person, use the help button or visit /contact. We will send you a ticket number by email and respond during office hours at Mon-Fri 08:00-20:00 UTC. Reply to any email from us to add further information to your ticket. You can also email launch@zinndigital.com directly.
About this service
This site is run by Zinn Digital® Ltd, registered in the United Kingdom.
Questions people ask
- Can the assistant change my account or access my card details?
- No. The assistant can only read your account to answer questions. It cannot modify anything and will never ask for passwords or payment information.
- How long does it take to get a reply from your team?
- We respond by email during office hours at Mon-Fri 08:00-20:00 UTC. You will receive a ticket number when your request arrives.
- What if I want to contact you outside the help system?
- Email launch@zinndigital.com or go to /contact to submit a request.