Surveys & research
Refiner
In-app survey and customer feedback software for SaaS teams
Customer feedback software that enables SaaS and digital product teams to collect targeted in-app and mobile survey feedback, analyze responses with AI, and act
Overview
The Refiner homepage
Refiner is a customer feedback solution built for modern SaaS, fintech, and marketplace companies. It specializes in contextual in-app and mobile surveys that help product, customer success, and growth teams collect targeted feedback and act on insights. The platform offers native mobile SDKs for iOS, Android, React Native, and Flutter, full brand customization, AI-powered response tagging and auto-tagging, and deep integration with customer data platforms like Segment and RudderStack. Surveys can be deployed inside web apps, mobile apps, via email, or through shareable survey links. Refiner was built because most survey tools try to serve everyone—eCommerce, media, market research, SaaS—resulting in configuration overhead for use cases that don't apply. The platform includes survey templates for NPS, CSAT, CES, and PMF, advanced user segmentation and behavior-based targeting, reporting dashboards, and automations that sync responses with tools like Slack, HubSpot, Salesforce, Amplitude, and Mixpanel. All paid plans include unlimited survey responses.
Capabilities
- In-app surveys for web and mobile apps with native SDKs
- Website popup surveys and email surveys
- NPS, CSAT, CES, and PMF survey templates
- User segmentation and behavior-based targeting
- AI-powered auto-tagging for open text responses
- Reporting dashboards with trend lines and filters
- Survey logic and skip rules based on answers
- A/B testing of survey designs
- Full brand customization and white-label options
- Integrations with Segment, RudderStack, HubSpot, Salesforce, Amplitude, and others
Pricing
Pricing model: Freemium
Free plan: 25 survey responses per month. Essentials: pricing based on Monthly Active Users (MAU), up to 500,000 MAU with monthly billing and 17% discount for annual billing. Growth: pricing based on Monthly Active Users, up to 1,000,000 MAU with monthly billing and annual discount. Enterprise: cust
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Refiner fact sheet
| Community votes | 0 |
|---|---|
| Founded | 2019 |
| Stage | Established |
| Based in | Paris, France |
| Website | refiner.io |
Refiner metrics
Vendor metrics for refiner.io: Ahrefs Domain Rating and Majestic link data, with the delta since the last review.
- Domain Rating
- 64
- +1 (up) since last check
- Trust Flow
- 25
- no change since last check
- Citation Flow
- 26
- no change since last check
- Referring domains
- 650
- no change since last check
- External backlinks
- 2,784
- no change since last check
Vendor Domain Rating (Ahrefs) checked 6 Nov 2026, spec changed 1 Nov 2026. Vendor topic: Computers/Software/Project Management (24). Vendor Majestic data checked 19 Oct 2026, spec changed 19 Oct 2026. Link metrics supplied by Majestic. Trust Flow, Citation Flow and Topical Trust Flow are trademarks of Majestic-12 Ltd.
Refiner vendor domain
Open the vendor record
We read this from the registry's RDAP record on 6 Nov 2026, 14:30 UTC.
- Domain age
- 12 years
- Registered
- Expires
- Registrar
- Gandi SAS
- DNSSEC
- Not signed
Refiner post-launch report
| Measure | At launch, then latest |
|---|---|
| Domain Rating (Ahrefs) | 64 to 64 no change since launch 19 Oct 2026, then 5 Nov 2026 |
| Trust Flow (Majestic) | 25 first measured 19 Oct 2026 |
| Referring domains (Majestic) | 650 first measured 19 Oct 2026 |
Day 18 since launch. Next receipt: day 30, 18 Nov 2026. Many things move these figures, so a change is not proof of cause. Only stored readings are shown.
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Compare and explore
See the alternatives to Refiner, SurveyFlip vs Refiner, Refiner vs goahead, more in Surveys & research or startups in France.
Buyer questions
What is Refiner and who is it for?
Refiner is customer feedback software for SaaS and digital product teams. It specializes in contextual in-app and mobile surveys that help product, customer success, and growth teams collect feedback and act on it.
Where can I run surveys and which platforms are supported?
Refiner runs surveys inside your web app using JavaScript, GTM, or NPM, in mobile apps using SDKs for iOS, Android, React Native, and Flutter, or outside your product using hosted survey links and email surveys.
How does targeting and triggering work in Refiner?
You can target users by traits, behavior, device, language, or prior responses, then trigger surveys after events or delays so they appear at the right moment in the customer journey.
What integrations and workflows are available?
Refiner lets you sync data and automate actions with integrations including Slack and Microsoft Teams for alerts, Zapier and Segment for data flows, and API access to pull responses.
Is Refiner secure and compliant?
Yes. Refiner has a SOC 2 Type II audit and provides GDPR, CCPA, and HIPAA information and support with details published on the legal and security pages.
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Refiner has a free listing. The owner can unlock the full profile with a paid launch for $5:
- Founder story (locked)
- Milestones (locked)
- Demo video (locked)
- Dofollow website link (locked)
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| 2 |  Survey |
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