Consultants & advisors
The Support Queen
The Support Queen: requirements, evidence and engagement options for customer-facing work
Requirement: outside help with the parts of a business that customers use. The Support Queen is a consultancy run by Nia Lock, a business consultant and developer. It is listed under Consultants & advisors, country ES. Fit check by scope: SEO and organic growth, Google Ads and paid growth, custom website design and development, support ticket systems, AI support integrations, knowledge bases and self-serve, crisis and dispute management, plus custom apps, platforms and automation. Engagement options: take the advice and carry it out with your own team, or have the work done for you. Evidence for the approach: a developer background means recommendations get built, and the stated focus is structural fixes rather than tone-only advice. Delivery is remote, so location need not limit a shortlist. Clients include online and physical businesses worldwide.
Overview
The The Support Queen homepage
Customer-facing problems, from weak search visibility to overloaded support, are what The Support Queen sets out to tackle. It is the consultancy of Nia Lock, a business consultant and developer. Her areas are SEO, Google Ads, custom website design and development, customer support systems, AI integrations, knowledge bases and crisis management.
Advice can be taken away and put into practice by the client, or Nia can carry out the work instead. Her clients include online and physical businesses across the globe; everything is handled remotely, with Nia based in Madrid.
Capabilities
- Organic search visibility through SEO
- Paid search campaigns on Google Ads
- Bespoke site design and build
- Ticketing platforms for support teams
- Integrating AI into customer help
- Help centres where customers find their own answers
- Handling crises and disputes when they flare up
- Tailor-made apps, platforms and workflow automation
Follow The Support Queen to get an email when they post a milestone, ship a new product or add a demo video.
The Support Queen fact sheet
| Community votes | 2 |
|---|---|
| Stage | Established |
| Based in | Madrid, Spain |
| Website | thesupportqueen.com |
The Support Queen metrics
Vendor metrics for thesupportqueen.com: Ahrefs Domain Rating and Majestic link data, with the delta since the last review. Domain Authority, Page Authority and Spam Score by Moz.
- Domain Rating
- 66
- +1 (up) since last check
- Trust Flow
- 0
- no change since last check
- Citation Flow
- 0
- no change since last check
- Referring domains
- 0
- no change since last check
- External backlinks
- 0
- no change since last check
- Domain Authority (Moz)
- 1
- no change since last check
- Page Authority (Moz)
- 11
- no change since last check
Vendor Domain Rating (Ahrefs) checked 6 Nov 2026, spec changed 6 Nov 2026. Vendor Majestic data checked 26 Oct 2026, spec changed 26 Oct 2026. Link metrics supplied by Majestic. Trust Flow, Citation Flow and Topical Trust Flow are trademarks of Majestic-12 Ltd. Moz checked 3 Nov 2026, spec changed 3 Nov 2026.
The Support Queen vendor domain
Open the vendor record
We read this from the registry's RDAP record on 6 Nov 2026, 04:37 UTC.
- Domain age
- 28 days
- Registered
- Expires
- Registrar
- NameCheap, Inc.
- DNSSEC
- Not signed
The Support Queen post-launch report
| Measure | At launch, then latest |
|---|---|
| Domain Rating (Ahrefs) | 0 to 66 +66 (up) since launch 2 Nov 2026, then 6 Nov 2026 |
| Domain Authority (Moz) | 1 first measured 3 Nov 2026 |
| Trust Flow (Majestic) | 0 first measured 26 Oct 2026 |
| Referring domains (Majestic) | 0 first measured 26 Oct 2026 |
| Page Authority (Moz) | 11 first measured 3 Nov 2026 |
| Visits sent to its website | 0 |
Counted by SaaS Directory Pro's own analytics: clicks from this listing through to the website. Some browsers and ad blockers hide clicks, so the true figure can be higher.
Day 3 since launch. Next receipt: day 30, 2 Dec 2026. Many things move these figures, so a change is not proof of cause. Only stored readings are shown.
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Compare and explore
See the alternatives to The Support Queen, Autovella vs The Support Queen, more in Consultants & advisors or startups in Spain.
Buyer questions
What is the scope of your work?
Whatever touches your customers. That covers SEO, Google Ads, website design and development, custom-built apps, ticketing and support setups, AI integrations, knowledge bases, plus crisis management.
Is your role limited to advice, or do you also build?
Both are possible. Nia can create the dashboards, workflows, help centres and integrations that she suggests.
Is AI-driven customer support something you cover?
Yes. AI live chat and AI ticketing deal with routine questions, then pass tricky or sensitive cases on to a person.
What happens in a consultation?
We talk through the areas where support is painful and what a good outcome looks like, and you leave with practical ideas. Any implementation can be scoped jointly.
Which types of company are your clients?
Online and physical alike. They range from a small firm overwhelmed by support requests, or a salon or gym wanting its own custom billing or customer-retention app, to large, established names. My past work spans PBN.LTD (a major hosting company) through to SEO for Vivastreet. I live in Madrid and serve clients around the world, remotely.
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