Customermates vs Service CRM Guide

A side-by-side comparison built from both listings. Blank cells mean the company has not given that detail; we never guess.

Customermates compared with Service CRM Guide
Detail	Customermates	Service CRM Guide
What it does	Open-source CRM built for AI agents with unified inbox and Frankfurt cloud database	Compare CRM and field service tools by price for your team size
Stage	Startup	Not given
Founded	Not given	Not given
Based in	DE	Not given
Pricing model	Freemium	Free
Pricing	Starter €12/month per user (core CRM, MCP, REST API, webhooks, 1 routine per user, 200 hosted-AI credits); Pro €29/month per user (everything in Starter plus unified inbox, 1 connected account per user, 5 routines, 500 credits); Business €69/month per user (everything in Pro plus 3 connected account	Not given
Key features	MCP integration for external AI clients like Claude and ChatGPT Unified inbox connecting email, LinkedIn, WhatsApp, Instagram and Telegram Contact, organization, deal and task management Kanban and table pipeline views with weighted deal values REST API, webhooks and n8n automation integration Open source AGPL-3.0 core with self-hosting option Hosted Mate AI capability with monthly credits Shared team accounts with unified timeline across channels Custom fields, roles and permissions	Compare CRM and field service tool pricing by team size View 28 CRM and field service tools See what each tool includes or leaves out
What makes it different	Built for AI agents: external clients operate the CRM directly through MCP with 50 tools rather than humans managing everything manually Open source and self-hostable: run the AGPL core on your own infrastructure with full control over data Unified inbox across five channels: email, LinkedIn, WhatsApp, Instagram and Telegram in one native interface connected to customer records No investors, lean team, transparent pricing: €12 per seat with all core features included, no hidden costs or enterprise pricing Frankfurt-based cloud database in AWS EU region with privacy-friendly European hosting	Prices checked from October 2026 and read from tools' own pages No ratings or scores, just facts Customizable by team size and billing No cookies, no analytics, no tracking
Community votes	0	0
DR (Domain Rating by Ahrefs)	33 −1 (down) since last check	2 −1 (down) since last check
Trust Flow (Majestic)	22	4
Citation Flow (Majestic)	33	7
Referring domains (Majestic)	227	1

4 details filled in for both companies.

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