CRM
Customermates
Open-source CRM built for AI agents with unified inbox and Frankfurt cloud database
Customermates fact sheet
| Community votes | 0 |
|---|---|
| Stage | Startup |
| Based in | Germany |
| Website | customermates.com |
Customermates metrics
Vendor metrics for customermates.com: Ahrefs Domain Rating and Majestic link data, with the delta since the last review.
- Domain Rating
- 34
- no change since last check
- Trust Flow
- 22
- no change since last check
- Citation Flow
- 33
- no change since last check
- Referring domains
- 227
- no change since last check
- External backlinks
- 712
- no change since last check
Vendor Domain Rating (Ahrefs) checked 16 Oct 2026, spec changed 8 Oct 2026. Vendor topic: Regional/Europe (22). Vendor Majestic data checked 8 Oct 2026, spec changed 8 Oct 2026. Link metrics supplied by Majestic. Trust Flow, Citation Flow and Topical Trust Flow are trademarks of Majestic-12 Ltd.
Customermates vendor domain
We read this from the registry's RDAP record on 16 Oct 2026, 14:50 UTC.
- Domain age
- 1 year
- Registered
- Expires
- Registrar
- Name.com, Inc.
- DNSSEC
- Not signed
An open-source CRM where external AI clients like Claude and ChatGPT operate through MCP, with unified messaging inbox and self-hosting options.
Overview
The Customermates homepage
Customermates is an open-source CRM built for small sales teams where AI agents like Claude, ChatGPT, and Cursor can operate directly through MCP with 50 tools. It provides a unified inbox connecting email, LinkedIn, WhatsApp, Instagram, and Telegram conversations to customer records, keeping messaging threads linked to contacts. The core application is open source under AGPL-3.0 and can be self-hosted with Docker Compose. For those using the managed cloud, the database runs in AWS Frankfurt. The product includes contact management, deal pipelines with weighted values, task management, REST APIs, webhooks, and integration with n8n automation. External AI clients, messaging providers, and automation tools maintain their own separate subscriptions.
Capabilities
- MCP integration for external AI clients like Claude and ChatGPT
- Unified inbox connecting email, LinkedIn, WhatsApp, Instagram and Telegram
- Contact, organization, deal and task management
- Kanban and table pipeline views with weighted deal values
- REST API, webhooks and n8n automation integration
- Open source AGPL-3.0 core with self-hosting option
- Hosted Mate AI capability with monthly credits
- Shared team accounts with unified timeline across channels
- Custom fields, roles and permissions
Pricing
Pricing model: Freemium
Starter €12/month per user (core CRM, MCP, REST API, webhooks, 1 routine per user, 200 hosted-AI credits); Pro €29/month per user (everything in Starter plus unified inbox, 1 connected account per user, 5 routines, 500 credits); Business €69/month per user (everything in Pro plus 3 connected account
Compare and explore
See the alternatives to Customermates, more in CRM or startups in Germany.
Buyer questions
Why is Customermates different from other CRMs?
It is built for small sales teams with external AI clients operating the CRM directly through MCP with 50 tools. From Pro plan up, email, LinkedIn, WhatsApp, Instagram and Telegram conversations sit next to customer records in one unified inbox. The core is open source (AGPL-3.0) and can be self-hosted with the managed cloud database in AWS Frankfurt region.
How does the n8n integration work?
Use the REST API and webhooks, or the published community node, to connect an n8n instance you operate or subscribe to. n8n is a separate product and is not bundled with Customermates.
Where is my data stored in Customermates?
The managed database runs in the AWS Frankfurt region. Application hosting and other providers, including US providers, are listed on the Subprocessors page. You can self-host the AGPL core CRM application and PostgreSQL with the Starter feature set; the unified inbox and calendar view remain managed-cloud features.
Why is Customermates affordable compared to other CRMs?
The company operates without investors and runs a lean team, so they do not need enterprise-style pricing. There is one monthly price per seat starting at €12 on Starter, and every core CRM feature is included from Starter. The core is open source so you can also self-host it.
What counts as a connected account in Customermates?
A connected account is one linked mailbox, LinkedIn, WhatsApp, Instagram, or Telegram profile that belongs to a single user. Pro includes 1 connected account per user, Business includes 3 per user, and Enterprise is unlimited under fair use.
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