| What it does | Build better products, faster.
| The Customer Retention Platform
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| Stage | Not given
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| Founded | Not given
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| Based in | US
| US
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| Pricing model | subscription
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| Pricing | Not given
| Gainsight CS offers Essentials and Enterprise tiers. Skilljar offers Essentials, Professional, and Enterprise plans. Product Experience offers a free trial with option to request pricing. Customer Communities offers Professional, Business, and Enterprise tiers. Contact for custom pricing.
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| Key features | - Product analytics with funnels, paths, and cohort analysis
- No-code in-app engagement flows with tooltips, banners, and spotlights
- Session replay with analytics-linked funnel and drop-off analysis
- Behavior-triggered lifecycle emails with templates and personalization
- NPS, CSAT, and custom surveys triggered by user behavior
- Multi-channel workflow automation for email and in-app campaigns
- AI Agent Lia for analyzing data, generating content, and executing actions
- MCP Server integration to bring Userpilot data into any AI tool
- Mobile engagement for iOS and Android apps
| - Customer 360 view
- Health scorecards
- Playbooks and success plans
- Renewal and expansion forecasting
- In-app guidance and engagement
- Customer communities
- Customer education academies
- AI insights and automations
- Organizational mapping and sponsor tracking
- Digital journeys
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| What makes it different | - Unified platform combining analytics, engagement, feedback, and session replay without integrating separate tools
- No-code builder enables non-technical teams to launch campaigns without engineering dependencies
- Behavior-triggered campaigns tied to real product data and user actions
- Cross-channel outcome tracking beyond email opens and clicks to actual product impact
- Enterprise-grade security with SOC 2 Type II, GDPR, and HIPAA compliance
| - Unified platform combining customer success, product experience, communities, and education
- Agentic AI that can run renewal motions end-to-end at scale
- Fast onboarding with deployment in as little as two weeks
- Pre-built agents ready to deploy without customization
- Enterprise-grade security and scalability built into the ecosystem
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| Free plan | Not given
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| Open source | Not given
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| Platforms | Not given
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| Public API | Not given
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| Community votes | 0 | 0 |
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| DR (Domain Rating by Ahrefs) | 79 ● no change since last check | 80 ● no change since last check |
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| Trust Flow (Majestic) | 30 | 37 |
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| Citation Flow (Majestic) | 53 | 45 |
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| Referring domains (Majestic) | 6007 | 6176 |
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