Customer Support & Success
Gainsight
The Customer Retention Platform
Fact sheet
| Community votes | 0 |
|---|---|
| DR by Ahrefs | 80 no change since last check |
| Based in | San Francisco, United States |
| Website | gainsight.com |
Domain Rating by Ahrefs, checked 3 Oct 2026, changed 3 Oct 2026.
Overview
A customer success and retention platform that enables teams and AI agents to act at the right moment to retain and grow customers.
Buyer questions
What is included in the Gainsight CS Essentials plan?
The Essentials plan includes AI Insights and Automations, Customer 360 view, Playbooks & Success Plans, Dashboards, Health Scorecards, Surveys, Digital Journeys, 10 Full Users, 100 Customers Per User, and Unlimited Viewer Licenses.
What additional features are in the Gainsight CS Enterprise plan compared to Essentials?
The Enterprise plan includes all Essentials features plus Company News, Renewal and Expansion Forecasting, Organizational Mapping & Sponsor Tracking, 20 Full Users, and 200 Customers Per User.
What does the Gainsight platform include for the complete customer journey?
The platform covers the entire customer journey with capabilities for onboarding, adoption, engagement, learning, renewal, and expansion through integrated products including Gainsight CS, Gainsight PX, Gainsight CC, and Skilljar.
How does Gainsight help with accounts that teams cannot consistently reach?
For long-tail accounts that teams cannot consistently reach, Gainsight runs the retention motion end-to-end using its platform, agents, playbooks, and people, so organizations get the outcome without having to staff the motion themselves.
How quickly can organizations deploy Gainsight?
Organizations can start and scale with Gainsight in as little as two weeks with Gainsight Essentials, which includes essential features and onboarding support.
Compare with
| # | Product | DR | Votes |
|---|---|---|---|
| 1 | VitallyYour Copilot For AI-Powered Customer Success | 72 no change since last check | 0 votes. Log in to vote for Vitally |
| 2 | PlanhatTHE Agentic Customer Platform | 67 no change since last check | 0 votes. Log in to vote for Planhat |
| 3 | ChameleonThe Self-Improving Product System | 75 no change since last check | 0 votes. Log in to vote for Chameleon |
| 4 | ChurnZeroAI-Powered Customer Success Software for Customer Growth | 74 no change since last check | 0 votes. Log in to vote for ChurnZero |
Key features
- Customer 360 view
- Health scorecards
- Playbooks and success plans
- Renewal and expansion forecasting
- In-app guidance and engagement
- Customer communities
- Customer education academies
- AI insights and automations
- Organizational mapping and sponsor tracking
- Digital journeys
Pricing
Gainsight CS offers Essentials and Enterprise tiers. Skilljar offers Essentials, Professional, and Enterprise plans. Product Experience offers a free trial with option to request pricing. Customer Communities offers Professional, Business, and Enterprise tiers. Contact for custom pricing.
Gainsight has a free listing. The owner can unlock the full profile for $5:
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- Milestones (locked)
- Screenshots and demo video (locked)
- Dofollow website link (locked)
- Comparisons (locked)
Link metrics
Majestic link data for gainsight.com; the arrow is the change since the previous check.
- Trust Flow
- 37
- no change since last check
- Citation Flow
- 45
- no change since last check
- Referring domains
- 6,176
- no change since last check
- External backlinks
- 88,849
- no change since last check
Top topic: Business/Financial Services (34). Checked 3 Oct 2026, changed 3 Oct 2026. Link data by Majestic. Trust Flow, Citation Flow and Topical Trust Flow are trademarks of Majestic-12 Ltd.
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