| What it does | Build better products, faster.
| AI-assisted, human-led helpdesk for support teams
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| Stage | Not given
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| Founded | Not given
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| Based in | US
| BE
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| Pricing model | Paid
| Freemium
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| Pricing | Not given
| Free plan with 2 email channels and 1 user (no AI). Pay per user: €49/month per active user with up to 2 channels. Unlimited: €299/month (billed annually) or €349/month (billed monthly) for unlimited users and channels. All paid plans include a 14-day free trial.
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| Key features | - Product analytics with funnels, paths, and cohort analysis
- No-code in-app engagement flows with tooltips, banners, and spotlights
- Session replay with analytics-linked funnel and drop-off analysis
- Behavior-triggered lifecycle emails with templates and personalization
- NPS, CSAT, and custom surveys triggered by user behavior
- Multi-channel workflow automation for email and in-app campaigns
- AI Agent Lia for analyzing data, generating content, and executing actions
- MCP Server integration to bring Userpilot data into any AI tool
- Mobile engagement for iOS and Android apps
| - AI reply drafting from team knowledge and ticket history
- Ticket summarization to scan main questions quickly
- Email and chat in a single unified inbox
- Workflow automation with triggers, conditions and actions
- Customizable chat widget powered by your knowledge base
- Public knowledge base from answered tickets
- Weekly and monthly digest reports
- REST API and MCP for integrations and AI agents
- Multiple channels per workspace for different products or teams
- Custom data fields pulling from external systems
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| What makes it different | - Unified platform combining analytics, engagement, feedback, and session replay without integrating separate tools
- No-code builder enables non-technical teams to launch campaigns without engineering dependencies
- Behavior-triggered campaigns tied to real product data and user actions
- Cross-channel outcome tracking beyond email opens and clicks to actual product impact
- Enterprise-grade security with SOC 2 Type II, GDPR, and HIPAA compliance
| - Human-in-the-loop AI that keeps humans in control of customer communications
- All AI features optional and included with no extra charges
- Built by the team behind Flare, Mailcoach and Ray who handle their own support
- EU-hosted data on UpCloud with GDPR compliance and Standard Contractual Clauses
- Supports MCP (Model Context Protocol) for external AI agent integrations
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| Free plan | Not given
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| Open source | Not given
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| Platforms | Not given
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| Public API | Not given
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| Community votes | 0 | 0 |
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| DR (Domain Rating by Ahrefs) | 79 ● no change since last check | 32 ▲ +1 (up) since last check |
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| Trust Flow (Majestic) | 30 | 13 |
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| Citation Flow (Majestic) | 53 | 30 |
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| Referring domains (Majestic) | 6007 | 60 |
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There There