| What it does | AI-Powered Digital Adoption Platform
| AI-assisted, human-led helpdesk for support teams
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| Stage | Established
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| Founded | 2014
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| Based in | Not given
| BE
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| Pricing model | Not given
| Freemium
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| Pricing | Not given
| Free plan with 2 email channels and 1 user (no AI). Pay per user: €49/month per active user with up to 2 channels. Unlimited: €299/month (billed annually) or €349/month (billed monthly) for unlimited users and channels. All paid plans include a 14-day free trial.
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| Key features | - In-app guidance with contextual flows, smart tips, and task lists
- Self-help embedded support and ticket deflection
- Guidance analytics and engagement tracking
- Application cloning for sandbox training
- AI-powered roleplay and simulations
- No-code event tracking and session replay
- AI-driven insights and recommendations
- Content lifecycle management with version control
| - AI reply drafting from team knowledge and ticket history
- Ticket summarization to scan main questions quickly
- Email and chat in a single unified inbox
- Workflow automation with triggers, conditions and actions
- Customizable chat widget powered by your knowledge base
- Public knowledge base from answered tickets
- Weekly and monthly digest reports
- REST API and MCP for integrations and AI agents
- Multiple channels per workspace for different products or teams
- Custom data fields pulling from external systems
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| What makes it different | - AI-powered content creation from plain-text prompts
- Unified platform combining guidance, analytics, and training
- Real-time contextual assistance in the flow of work
- No-code implementation and deployment
- Used by 15% of Fortune 1000 companies
| - Human-in-the-loop AI that keeps humans in control of customer communications
- All AI features optional and included with no extra charges
- Built by the team behind Flare, Mailcoach and Ray who handle their own support
- EU-hosted data on UpCloud with GDPR compliance and Standard Contractual Clauses
- Supports MCP (Model Context Protocol) for external AI agent integrations
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| Free plan | Not given
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| Open source | Not given
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| Platforms | Not given
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| Public API | Not given
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| Community votes | 0 | 0 |
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| DR (Domain Rating by Ahrefs) | 77 ● no change since last check | 32 ▲ +1 (up) since last check |
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| Trust Flow (Majestic) | 33 | 13 |
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| Citation Flow (Majestic) | 48 | 30 |
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| Referring domains (Majestic) | 4906 | 60 |
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There There