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Affiniv

AI-powered customer feedback platform for collecting surveys and driving retention

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Collect NPS, CSAT, and CES surveys across multiple channels with AI-powered insights and automations, no coding required.

Overview

The Affiniv homepage

Affiniv is an AI-powered customer experience platform that helps businesses collect feedback through NPS, CSAT, CES, and custom surveys via email, WhatsApp, SMS, web embeds, and other channels. Users can create surveys in minutes without coding, distribute them across multiple touchpoints with automated triggers, and analyze responses using AI-powered dashboards that provide real-time scores, sentiment analysis, and trend alerts. The platform enables teams to close the loop by automating follow-ups, creating support tickets, syncing data to CRM systems, and taking action on customer feedback to reduce churn and drive growth.

Capabilities

Create NPS, CSAT, CES and custom surveys
Multi-channel distribution: Email, WhatsApp, SMS, Web, In-App
AI-powered sentiment analysis and trend alerts
Automated survey triggers and follow-ups
Real-time NPS, CSAT, CES scoring
Logic builder for conditional questions
25+ integrations including HubSpot, Salesforce, Zendesk, Slack
AI-powered response tagging and keywords
Custom email templates and branded surveys
Segment analysis and custom reports

Pricing

Pricing model: Freemium

Free plan: up to 25 responses/month. Starter: $49/month ($490/year). Growth: $99/month ($999/year). Advanced: $249/month ($2,490/year). Enterprise: custom pricing. Annual plans save up to 17% for standard tiers, up to 25% for Enterprise.

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Affiniv fact sheet

Community votes	0
Website	affiniv.com

Affiniv metrics

Vendor metrics for affiniv.com: Ahrefs Domain Rating and Majestic link data, with the delta since the last review.

Domain Rating: 45; no change since last check
Trust Flow: 10; no change since last check
Citation Flow: 20; no change since last check
Referring domains: 35; no change since last check
External backlinks: 102; no change since last check

Vendor Domain Rating (Ahrefs) checked 6 Nov 2026, spec changed 3 Nov 2026. Vendor topic: Business/Employment (10). Vendor Majestic data checked 3 Nov 2026, spec changed 3 Nov 2026. Link metrics supplied by Majestic. Trust Flow, Citation Flow and Topical Trust Flow are trademarks of Majestic-12 Ltd.

Affiniv vendor domain

Open the vendor record

We read this from the registry's RDAP record on 5 Nov 2026, 18:02 UTC.

Domain age: 5 years
Registered: 21 Jun 2021
Expires: 21 Jun 2028
Registrar: NameCheap, Inc.
DNSSEC: Not signed

Vendor domain report: affiniv.com

Affiniv post-launch report

Measured after Affiniv went live on SaaS Directory Pro on 3 November 2026.
Measure	At launch, then latest
Domain Rating (Ahrefs)	45 to 45 no change since launch 3 Nov 2026, then 5 Nov 2026
Trust Flow (Majestic)	10 first measured 3 Nov 2026
Referring domains (Majestic)	35 first measured 3 Nov 2026

Day 2 since launch. Next receipt: day 30, 3 Dec 2026. Many things move these figures, so a change is not proof of cause. Only stored readings are shown.

Biggest gains on SaaS Directory Pro

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Compare and explore

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Buyer questions

What is Affiniv?

Affiniv is an AI-powered customer feedback platform that helps businesses collect NPS, CSAT, and CES surveys across email, WhatsApp, SMS, and web embeds, then analyse results with AI and automate follow-ups — no coding required.

Is Affiniv free?

Yes. Affiniv has a free plan that includes up to 25 responses per month with no credit card required, plus a 14-day fully-featured trial is available.

Which survey channels does Affiniv support?

Affiniv supports email, WhatsApp, SMS, website embeds, in-app popups, kiosks, and shareable links for distributing surveys to customers.

Does Affiniv integrate with other tools?

Yes. Affiniv offers 25+ no-code integrations including HubSpot, Salesforce, Zendesk, Slack, Shopify, and more to automate workflows and sync data.

How are responses counted?

A response is counted each time a survey is initiated by a respondent, whether they complete it fully or partially. For example, if a respondent answers only 1 out of 20 questions, it is still counted as a response.

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