Customer Support & Success

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Flidget

Retention Copilot that catches churn at exit and scores user drift daily

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Flidget fact sheet

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Flidget metrics

Vendor metrics for flidget.com: Ahrefs Domain Rating and Majestic link data, with the delta since the last review.

Domain Rating: 16; +1 (up) since last check
Trust Flow: 20; no change since last check
Citation Flow: 26; no change since last check
Referring domains: 316; no change since last check
External backlinks: 1,465; no change since last check

Vendor Domain Rating (Ahrefs) checked 16 Oct 2026, spec changed 8 Oct 2026. Vendor topic: Recreation/Food (20). Vendor Majestic data checked 7 Oct 2026, spec changed 7 Oct 2026. Link metrics supplied by Majestic. Trust Flow, Citation Flow and Topical Trust Flow are trademarks of Majestic-12 Ltd.

Flidget vendor domain

We read this from the registry's RDAP record on 16 Oct 2026, 14:50 UTC.

Domain age: 6 months
Registered: 5 Apr 2026
Expires: 5 Apr 2027
Registrar: HOSTINGER operations, UAB
DNSSEC: Not signed

Vendor domain report: flidget.com

Flidget captures why users cancel and scores their activity as Healthy, Risky, or Drifting to help prevent churn.

Overview

The Flidget homepage

Flidget is a retention platform with two core features. Retention Copilot displays a short chat when users try to cancel, abandon checkout, or leave, asking them why in text or voice. Drift detection continuously monitors user activity and labels each user as Healthy, Risky, or Drifting with clear reasons, so companies can reach at-risk users before they cancel.

Both features feed into one dashboard showing risk queues, exit transcripts, and user-level details. The platform supports SaaS, ecommerce, and D2C businesses, works with any frontend stack, and can trigger automated rescue emails from the company's domain when a user's risk score crosses configured thresholds.

Capabilities

Retention Copilot exit chat in text or voice
Automated rescue emails from your domain
Real-time risk queue with suggested next steps
Works on cancel, checkout abandonment, and trial exit
Single script tag installation
Supports any frontend stack
Customizable widget placement and messaging
Plain-English drift reasons
Discount and offer bar widget

Pricing

Pricing model: Freemium

14-day free trial with 50 exit chats and 50 drift users; paid plans available for higher volume.

Compare and explore

See the alternatives to Flidget, Planhat vs Flidget, Vitally vs Flidget, Userpilot vs Flidget, Gainsight vs Flidget, Appcues vs Flidget, Chameleon vs Flidget, more in Customer Support & Success.

Buyer questions

What does Flidget actually do?

Flidget has two core functions. Retention Copilot displays a short chat when users try to cancel or leave, asking why they are going. Drift detection watches how users interact with your product and labels each one as Healthy, Risky, or Drifting with clear reasons, so you know who needs attention before they reach the cancel page.

How long does it take to go live?

The leaving widget is a single script tag, so most teams are live in under an hour. Drift detection requires sending events from your app, which is one API call per action. You can start on staging, verify the dashboard is receiving data, then ship.

Will the leaving widget annoy my users?

The widget is lightweight by design with short prompts, an optional skip, and it stays on your page without redirects. You control where it appears, when it triggers, and how the copy is worded.

Is the leaving widget only for SaaS cancellations?

No, it works anywhere someone can leave including subscription cancel or downgrade, checkout abandonment, membership pause, trial exit, or just closing the page, and it supports any frontend stack.

Do I need to email users after they leave?

Not necessarily. Flidget captures the reason at the exact moment someone decides to leave when they are most willing to explain, so that context is already in your dashboard without needing to chase survey replies sent hours later.

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