What belongs in Customer Support & Success?

Products and businesses that help a team support customers or keep them successful after purchase. That includes ticketing, chat, self-service help content and feedback collection. Tools for winning new customers belong in other categories, so check the profile description before you choose.

How do I choose between the subcategories?

Match the subcategory to your most pressing task. Pick help desk for tracking requests, live chat for real-time conversation, knowledge bases for self-service answers and feedback for gathering opinions. Many teams combine two, so browse more than one and compare the shortlisted products together.

How do I get my product listed here?

Go to /submit and paste your website address. An AI drafts the profile from your site, then you check and edit every field before anything goes live. You choose one main category, which is included free. A paid launch costs $5; a free listing joins a queue of about 6-8 weeks.

Can a listing appear in more than one category?

Each listing has one main category, chosen at submission and included free. A paid upgrade adds up to 3 more categories for $5. A product spanning chat and knowledge bases, for example, can be found in both places.

How are products ordered on this page?

Newest listings come first by default. Visitors can switch to sorting by community votes, which cannot be bought. Treat order as a starting point only, and judge each product against your own requirements, such as supported channels, reporting and how easily data can be exported.

Group · 9 products

Customer Support & Success

Shortlist software that helps teams answer customers, resolve issues and keep accounts healthy, from ticket queues to feedback tools.

Newest first

Newest listings at the top. DR is Domain Rating by Ahrefs.
#	Product	DR	Votes
1	GainsightThe Customer Retention PlatformCustomer Support & SuccessUnited States	80 no change since last check	0 votes. Log in to vote for Gainsight
2	VitallyYour Copilot For AI-Powered Customer SuccessCustomer Support & Success	72 no change since last check	0 votes. Log in to vote for Vitally
3	PlanhatTHE Agentic Customer PlatformCustomer Support & Success	67 no change since last check	0 votes. Log in to vote for Planhat
4	ChameleonThe Self-Improving Product SystemCustomer Support & SuccessCanada	75 no change since last check	0 votes. Log in to vote for Chameleon
5	ChurnZeroAI-Powered Customer Success Software for Customer GrowthCustomer Support & SuccessUnited States	74 no change since last check	0 votes. Log in to vote for ChurnZero
6	OdieCustomer Knowledge Engine for post-sales teamsCustomer Support & Success	73 no change since last check	0 votes. Log in to vote for Odie
7	AppcuesAI-Powered Customer Engagement PlatformCustomer Support & Success	78 no change since last check	0 votes. Log in to vote for Appcues
8	UserpilotBuild better products, faster.Customer Support & SuccessUnited States	79 no change since last check	0 votes. Log in to vote for Userpilot
9	WhatfixAI-Powered Digital Adoption PlatformCustomer Support & Success	77 no change since last check	0 votes. Log in to vote for Whatfix

About Customer Support & Success

Customer Support & Success covers the software teams use after the sale: answering questions, resolving problems, publishing guidance and learning what customers think. Each listing here is a product or business in that field, with a profile the founder has checked and edited before it went live.

Start by naming the job you need done. A queue of email requests points to help desk tools. Questions that need an instant reply point to live chat. Repeat questions suggest a knowledge base, and a gap in customer insight suggests feedback tools. Use the subcategories to narrow the list, then apply the filters to build a shortlist you can compare side by side.

Listings appear newest first by default. You can sort by community votes instead, and votes can never be bought. Check each profile against your own requirements, such as team size, channels and handover to other tools, before you add it to your tray.

Browse Customer Support & Success by type

Customer Support & Success: questions answered

What belongs in Customer Support & Success?: Products and businesses that help a team support customers or keep them successful after purchase. That includes ticketing, chat, self-service help content and feedback collection. Tools for winning new customers belong in other categories, so check the profile description before you choose.
How do I choose between the subcategories?: Match the subcategory to your most pressing task. Pick help desk for tracking requests, live chat for real-time conversation, knowledge bases for self-service answers and feedback for gathering opinions. Many teams combine two, so browse more than one and compare the shortlisted products together.
How do I get my product listed here?: Go to /submit and paste your website address. An AI drafts the profile from your site, then you check and edit every field before anything goes live. You choose one main category, which is included free. A paid launch costs $5; a free listing joins a queue of about 6-8 weeks.
Can a listing appear in more than one category?: Each listing has one main category, chosen at submission and included free. A paid upgrade adds up to 3 more categories for $5. A product spanning chat and knowledge bases, for example, can be found in both places.
How are products ordered on this page?: Newest listings come first by default. Visitors can switch to sorting by community votes, which cannot be bought. Treat order as a starting point only, and judge each product against your own requirements, such as supported channels, reporting and how easily data can be exported.

Related categories

Building something in Customer Support & Success? List your product here.