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Customermates vs OSTRATA

A side-by-side comparison built from both listings. Blank cells mean the company has not given that detail; we never guess.

Customermates compared with OSTRATA
DetailCustomermates logo CustomermatesOSTRATA logo OSTRATA
What it doesOpen-source CRM built for AI agents with unified inbox and Frankfurt cloud database AI-piloted headless CRM where you define custom objects and manage records through natural language chat
StageStartup Not given
FoundedNot given 2023
Based inDE FR
Pricing modelFreemium Free trial
PricingStarter €12/month per user (core CRM, MCP, REST API, webhooks, 1 routine per user, 200 hosted-AI credits); Pro €29/month per user (everything in Starter plus unified inbox, 1 connected account per user, 5 routines, 500 credits); Business €69/month per user (everything in Pro plus 3 connected account From €17.10 per seat per month (or €205.20 per year excl. VAT, saving 10% vs monthly). Full product per seat, no feature tiers. 30-day free trial included.
Key features
  • MCP integration for external AI clients like Claude and ChatGPT
  • Unified inbox connecting email, LinkedIn, WhatsApp, Instagram and Telegram
  • Contact, organization, deal and task management
  • Kanban and table pipeline views with weighted deal values
  • REST API, webhooks and n8n automation integration
  • Open source AGPL-3.0 core with self-hosting option
  • Hosted Mate AI capability with monthly credits
  • Shared team accounts with unified timeline across channels
  • Custom fields, roles and permissions
  • Operations chat with Pilot for creating, searching, updating, and linking records
  • Live Views as editable dashboards and boards on custom data models
  • Custom objects and fields instead of vendor-defined templates
  • Record notes and attachments with system-generated meeting recaps
  • Role-based permissions and access control per team member
  • Bulk CSV and Excel import with column mapping and duplicate handling
  • Scheduled or on-demand CSV exports per object
  • Embeddable web forms for lead capture mapped to CRM objects
  • Webhooks for outbound events and inbound endpoints
What makes it different
  • Built for AI agents: external clients operate the CRM directly through MCP with 50 tools rather than humans managing everything manually
  • Open source and self-hostable: run the AGPL core on your own infrastructure with full control over data
  • Unified inbox across five channels: email, LinkedIn, WhatsApp, Instagram and Telegram in one native interface connected to customer records
  • No investors, lean team, transparent pricing: €12 per seat with all core features included, no hidden costs or enterprise pricing
  • Frankfurt-based cloud database in AWS EU region with privacy-friendly European hosting
  • AI assistant that executes CRM work in natural language without form navigation
  • Custom-defined data model instead of rigid vendor-imposed schema
  • EU data residency with GDPR-aligned governance and compliance
  • Integration with Claude via MCP for AI-assisted CRM work inside chat apps
Community votes00
DR (Domain Rating by Ahrefs)33 −1 (down) since last check5 −1 (down) since last check
Trust Flow (Majestic)226
Citation Flow (Majestic)3327
Referring domains (Majestic)22727

6 details filled in for both companies.

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