| What it does | Open-source CRM built for AI agents with unified inbox and Frankfurt cloud database
| Missed-call text back and AI receptionist for service businesses
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| Stage | Startup
| Startup
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| Founded | Not given
| 2026
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| Based in | DE
| US
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| Pricing model | Freemium
| Freemium
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| Pricing | Starter €12/month per user (core CRM, MCP, REST API, webhooks, 1 routine per user, 200 hosted-AI credits); Pro €29/month per user (everything in Starter plus unified inbox, 1 connected account per user, 5 routines, 500 credits); Business €69/month per user (everything in Pro plus 3 connected account
| Free CRM with no card required. Paid plans: Starter $99/mo, Growth $249/mo, Ascended $449/mo, Domination $649/mo. Yearly billing is 10% off. Puff Text add-on from $59/mo for 500 replies. Puff Voice add-on from $109/mo for 200 minutes. Puffly OS setup starts at $699 plus $49/mo and $18/mo per AI help
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| Key features | - MCP integration for external AI clients like Claude and ChatGPT
- Unified inbox connecting email, LinkedIn, WhatsApp, Instagram and Telegram
- Contact, organization, deal and task management
- Kanban and table pipeline views with weighted deal values
- REST API, webhooks and n8n automation integration
- Open source AGPL-3.0 core with self-hosting option
- Hosted Mate AI capability with monthly credits
- Shared team accounts with unified timeline across channels
- Custom fields, roles and permissions
| - Free CRM with leads, contacts, companies, deals, pipeline, tasks and branded lead form
- Puff AI assistant that drafts follow-ups and suggests next steps
- Missed-call text-back that automatically texts customers
- Puff Voice AI receptionist that answers calls and books appointments
- SMS follow-up and review requests
- Lead generation and lead tracking
- Google Sheets import and sync
- Outreach autopilot with email and SMS
- Puffly OS for back-office AI helpers
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| What makes it different | - Built for AI agents: external clients operate the CRM directly through MCP with 50 tools rather than humans managing everything manually
- Open source and self-hostable: run the AGPL core on your own infrastructure with full control over data
- Unified inbox across five channels: email, LinkedIn, WhatsApp, Instagram and Telegram in one native interface connected to customer records
- No investors, lean team, transparent pricing: €12 per seat with all core features included, no hidden costs or enterprise pricing
- Frankfurt-based cloud database in AWS EU region with privacy-friendly European hosting
| - Free CRM that never requires a credit card to use
- All outreach waits for owner approval by default before going out
- Automatically texts back missed calls and answers phone with AI
- Entire team included with no per-seat charges
- Built specifically for local service trades like HVAC, plumbing and roofing
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| Community votes | 0 | 0 |
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| DR (Domain Rating by Ahrefs) | 33 ▼ −1 (down) since last check | 6 ▼ −1 (down) since last check |
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| Trust Flow (Majestic) | 22 | 5 |
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| Citation Flow (Majestic) | 33 | 20 |
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| Referring domains (Majestic) | 227 | 7 |
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Customermates
Puffly