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Customermates vs Retainer

A side-by-side comparison built from both listings. Blank cells mean the company has not given that detail; we never guess.

Customermates compared with Retainer
DetailCustomermates logo CustomermatesRetainer logo Retainer
What it doesOpen-source CRM built for AI agents with unified inbox and Frankfurt cloud database CRM software that watches renewals, quiet relationships, stalled proposals, and unpaid invoices for independent consultants
StageStartup MVP
FoundedNot given Not given
Based inDE Not given
Pricing modelFreemium Free
PricingStarter €12/month per user (core CRM, MCP, REST API, webhooks, 1 routine per user, 200 hosted-AI credits); Pro €29/month per user (everything in Starter plus unified inbox, 1 connected account per user, 5 routines, 500 credits); Business €69/month per user (everything in Pro plus 3 connected account Free during beta; paid plans pricing to be announced before beta ends. Beta users will receive notice and preferred pricing.
Key features
  • MCP integration for external AI clients like Claude and ChatGPT
  • Unified inbox connecting email, LinkedIn, WhatsApp, Instagram and Telegram
  • Contact, organization, deal and task management
  • Kanban and table pipeline views with weighted deal values
  • REST API, webhooks and n8n automation integration
  • Open source AGPL-3.0 core with self-hosting option
  • Hosted Mate AI capability with monthly credits
  • Shared team accounts with unified timeline across channels
  • Custom fields, roles and permissions
  • Today queue that ranks renewals, quiet relationships, stalled proposals, unpaid invoices, and unbilled hours
  • Six-stage deal pipeline that converts to engagement with one click
  • Time and invoicing with retainer utilization tracking
  • Weekly Monday digest email with priorities
  • Engagement tracking for retainers, projects, and hourly work
What makes it different
  • Built for AI agents: external clients operate the CRM directly through MCP with 50 tools rather than humans managing everything manually
  • Open source and self-hostable: run the AGPL core on your own infrastructure with full control over data
  • Unified inbox across five channels: email, LinkedIn, WhatsApp, Instagram and Telegram in one native interface connected to customer records
  • No investors, lean team, transparent pricing: €12 per seat with all core features included, no hidden costs or enterprise pricing
  • Frankfurt-based cloud database in AWS EU region with privacy-friendly European hosting
  • Watches what's about to slip before it costs you, ranked by relationship value not just time elapsed
  • No empty database phase; calendar scan drafts your client list in minutes
  • Single-user CRM built for one person's book of business, not shared sales pipelines
  • Combines pipeline, delivery, and invoicing vocabulary in one place without context loss
Community votes00
DR (Domain Rating by Ahrefs)33 −1 (down) since last check1 no change since last check
Trust Flow (Majestic)220
Citation Flow (Majestic)3321
Referring domains (Majestic)2278

6 details filled in for both companies.

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