| What it does | Retention Copilot that catches churn at exit and scores user drift daily
| AI-assisted, human-led helpdesk for support teams
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| Stage | Not given
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| BE
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| Pricing model | Freemium
| Freemium
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| Pricing | 14-day free trial with 50 exit chats and 50 drift users; paid plans available for higher volume.
| Free plan with 2 email channels and 1 user (no AI). Pay per user: €49/month per active user with up to 2 channels. Unlimited: €299/month (billed annually) or €349/month (billed monthly) for unlimited users and channels. All paid plans include a 14-day free trial.
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| Key features | - Retention Copilot exit chat in text or voice
- Automated rescue emails from your domain
- Real-time risk queue with suggested next steps
- Works on cancel, checkout abandonment, and trial exit
- Single script tag installation
- Supports any frontend stack
- Customizable widget placement and messaging
- Plain-English drift reasons
- Discount and offer bar widget
| - AI reply drafting from team knowledge and ticket history
- Ticket summarization to scan main questions quickly
- Email and chat in a single unified inbox
- Workflow automation with triggers, conditions and actions
- Customizable chat widget powered by your knowledge base
- Public knowledge base from answered tickets
- Weekly and monthly digest reports
- REST API and MCP for integrations and AI agents
- Multiple channels per workspace for different products or teams
- Custom data fields pulling from external systems
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| What makes it different | - Captures exit reasons at the exact moment users decide to leave when they are most willing to explain
- Reaches users before they cancel with drift detection days in advance
- One unified dashboard for all churn signals and actions
- Lightweight design that does not annoy users
- Fast setup in under an hour without complex configuration
| - Human-in-the-loop AI that keeps humans in control of customer communications
- All AI features optional and included with no extra charges
- Built by the team behind Flare, Mailcoach and Ray who handle their own support
- EU-hosted data on UpCloud with GDPR compliance and Standard Contractual Clauses
- Supports MCP (Model Context Protocol) for external AI agent integrations
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| Free plan | Not given
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| Open source | Not given
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| Platforms | Not given
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| Public API | Not given
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| Community votes | 0 | 0 |
| DR (Domain Rating by Ahrefs) | 19 ▲ +3 (up) since last check | 32 ▲ +1 (up) since last check |
| Trust Flow (Majestic) | 20 | 13 |
| Citation Flow (Majestic) | 26 | 30 |
| Referring domains (Majestic) | 316 | 60 |