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Gainsight vs reception

A side-by-side comparison built from both listings. Blank cells mean the company has not given that detail; we never guess.

Gainsight compared with reception
DetailGainsight logo Gainsightreception logo reception
What it doesThe Customer Retention Platform Live support for your iOS apps
StageNot given Startup
FoundedNot given Not given
Based inUS GB
Pricing modelNot given Paid
PricingGainsight CS offers Essentials and Enterprise tiers. Skilljar offers Essentials, Professional, and Enterprise plans. Product Experience offers a free trial with option to request pricing. Customer Communities offers Professional, Business, and Enterprise tiers. Contact for custom pricing. $25 per month or $200 per year. Enterprise pricing available for apps earning over $30,000 per month in revenue or with more than 10,000 monthly active users.
Key features
  • Customer 360 view
  • Health scorecards
  • Playbooks and success plans
  • Renewal and expansion forecasting
  • In-app guidance and engagement
  • Customer communities
  • Customer education academies
  • AI insights and automations
  • Organizational mapping and sponsor tracking
  • Digital journeys
  • Native iOS chat with photo sharing
  • In-app review requests
  • AI-powered automated responses
  • Telegram integration for remote replies
  • Support for 48 languages
  • Remote config without app updates
  • Push notifications
What makes it different
  • Unified platform combining customer success, product experience, communities, and education
  • Agentic AI that can run renewal motions end-to-end at scale
  • Fast onboarding with deployment in as little as two weeks
  • Pre-built agents ready to deploy without customization
  • Enterprise-grade security and scalability built into the ecosystem
  • No separate account needed for users to message support
  • One flat monthly price includes all apps and team members
  • Works with revenue and subscription platforms
  • Fully native iOS implementation
  • Setup in minutes with AI integration prompt
Free planNot given Not given
Open sourceNot given Not given
PlatformsNot given Not given
Public APINot given Not given
Community votes00
DR (Domain Rating by Ahrefs)80 no change since last check16 −1 (down) since last check
Trust Flow (Majestic)377
Citation Flow (Majestic)4519
Referring domains (Majestic)617610

5 details filled in for both companies.

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