| What it does | Missed-call text back and AI receptionist for service businesses
| Business operating system on WhatsApp for Zambia
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| Stage | Startup
| Startup
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| Founded | 2026
| 2024
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| Based in | US
| ZM
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| Pricing model | Freemium
| Freemium
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| Pricing | Free CRM with no card required. Paid plans: Starter $99/mo, Growth $249/mo, Ascended $449/mo, Domination $649/mo. Yearly billing is 10% off. Puff Text add-on from $59/mo for 500 replies. Puff Voice add-on from $109/mo for 200 minutes. Puffly OS setup starts at $699 plus $49/mo and $18/mo per AI help
| Not given
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| Key features | - Free CRM with leads, contacts, companies, deals, pipeline, tasks and branded lead form
- Puff AI assistant that drafts follow-ups and suggests next steps
- Missed-call text-back that automatically texts customers
- Puff Voice AI receptionist that answers calls and books appointments
- SMS follow-up and review requests
- Lead generation and lead tracking
- Google Sheets import and sync
- Outreach autopilot with email and SMS
- Puffly OS for back-office AI helpers
| - Shared WhatsApp team inbox with assigned chats and notes
- AI assistant that answers customers from your price list and documents
- Orders, quotes and invoices from the chat
- Mobile money collections via MTN, Airtel and Zamtel
- Compliance tracking for PACRA, ZRA, NAPSA and other Zambian regulators
- CRM with contacts, deals and Business Pulse alerts
- Bulk WhatsApp broadcasts with random gaps between messages
- Website chat widget with same assistant as WhatsApp
- REST API, webhooks and SDKs for Node.js, Python and PHP
- Voice notes transcription and call recording with summary
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| What makes it different | - Free CRM that never requires a credit card to use
- All outreach waits for owner approval by default before going out
- Automatically texts back missed calls and answers phone with AI
- Entire team included with no per-seat charges
- Built specifically for local service trades like HVAC, plumbing and roofing
| - Built in Lusaka for how Zambian businesses work with Kwacha and mobile money billing
- One chat connects answering, orders, payments, compliance and records
- Free trial with no card needed, then pay by mobile money
- No per-message fees
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| Community votes | 0 | 0 |
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| DR (Domain Rating by Ahrefs) | 6 ▼ −1 (down) since last check | 2 ▲ +2 (up) since last check |
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| Trust Flow (Majestic) | 5 | 0 |
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| Citation Flow (Majestic) | 20 | 5 |
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| Referring domains (Majestic) | 7 | 0 |
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Puffly
Mesa