Customer Support & Success
Devora
Securely let support and engineering teams log in as customers without sharing passwords
A secure user impersonation platform that lets authorized staff access customer accounts for investigation and support without requesting passwords, with
Overview
The Devora homepage
Devora is a user impersonation platform for SaaS teams that enables authorized staff to log in as customers to investigate issues without asking for passwords. The service coordinates controlled access through a workflow: team members request access with a reason, admins approve it with specified scope (read or write) and duration, and staff work in the customer account with visible timers and limits. After the session, teams review access history and optional recordings.
Devora works alongside existing authentication systems rather than replacing them. Your backend creates the impersonation credential, and Devora manages the request, approval, session oversight, and audit trail. The platform supports scoped access controls that block sensitive endpoints, time-limited sessions that terminate automatically, and optional session recording with masking. It integrates with major authentication providers including Clerk, Better Auth, Auth0, WorkOS, and custom JWT implementations.
Capabilities
- Request and approval queue with reasons
- Time-limited sessions with automatic expiry
- Session termination and remote revocation
- Sensitive endpoint blocking
- Access history and security audit
- Optional session recording with masking
- Visible session banner and timer
- Integration with Clerk, Better Auth, Auth0, WorkOS, and custom authentication
Pricing
Pricing model: Freemium
Free: $0/month (3 staff, 1 admin, unlimited requests and sessions, read and write access, 7 days history); Pro: $29/month (10 staff, 1 admin, 50 hours recording/month, 30 days retention); Team: $99/month (30 staff, 3 admins, 5 teams, 250 hours recording/month, 90 days retention); Enterprise: contact
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Devora fact sheet
| Community votes | 0 |
|---|---|
| Based in | London, United Kingdom |
| Website | devora.sh |
Devora metrics
Vendor metrics for devora.sh: Ahrefs Domain Rating and Majestic link data, with the delta since the last review.
- Domain Rating
- 3
- no change since last check
- Trust Flow
- 4
- no change since last check
- Citation Flow
- 15
- no change since last check
- Referring domains
- 7
- no change since last check
- External backlinks
- 114
- no change since last check
Vendor Domain Rating (Ahrefs) checked 6 Nov 2026, spec changed 25 Oct 2026. Vendor topic: Recreation/Food (4). Vendor Majestic data checked 25 Oct 2026, spec changed 25 Oct 2026. Link metrics supplied by Majestic. Trust Flow, Citation Flow and Topical Trust Flow are trademarks of Majestic-12 Ltd.
Devora vendor domain
Open the vendor record
We read this from the registry's RDAP record on 5 Nov 2026, 18:42 UTC.
- Domain age
- 1 year
- Registered
- Expires
- Registrar
- NameCheap, Inc.
- DNSSEC
- Not signed
Devora post-launch report
| Measure | At launch, then latest |
|---|---|
| Domain Rating (Ahrefs) | 3 to 3 no change since launch 25 Oct 2026, then 6 Nov 2026 |
| Trust Flow (Majestic) | 4 first measured 25 Oct 2026 |
| Referring domains (Majestic) | 7 first measured 25 Oct 2026 |
Day 11 since launch. Next receipt: day 30, 24 Nov 2026. Many things move these figures, so a change is not proof of cause. Only stored readings are shown.
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Buyer questions
What does Devora actually do?
Devora lets an authorized teammate open your SaaS application as a customer to investigate an issue, without asking for the customer's password. It gives your team a shared workspace to request and approve access, limit what can be changed, end sessions, and review who accessed which account and why.
Do we need the customer's password?
No. Your backend creates a separate, short-lived impersonation credential after access is approved. Your team does not need to request, share, or reset the customer's password. Your developer connects this process to the authentication system your app already uses.
Will the customer notice, or get logged out?
The staff member gets their own separate session for that account. Devora does not use or end the customer's own login, and it sends nothing to the customer. What the customer can see afterwards depends on what the agent does.
Do we have to replace our authentication?
No. Devora works alongside your authentication. Your backend looks up users and creates and revokes the impersonation credential. Devora manages requests, approvals, and session oversight. The integration depends on your provider.
What customer information does Devora retain?
Devora retains an encrypted customer ID and, when supplied, encrypted name and email fields to identify the account in the access workflow. It also stores request and session records, such as the staff member, access reason, scope, approval decisions, and timestamps, along with team and project settings.
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